Free trial
Every new account gets a 14-day free trial, which starts automatically when you sign up. No card is needed for the trial, and nothing is charged when it ends. If you do not subscribe, the app switches to read-only mode: you can still view, print, export and back up your files, and nothing is deleted.
Plans, prices and payment
- Basic: USD 16 per month or USD 160 per year.
- Pro (adds the AI assistant, with a monthly limit): USD 32 per month or USD 320 per year.
- Monthly and yearly plans have the same features. The yearly price equals ten months.
You subscribe from your account page. Payments are handled by Polar, which sells the subscription to you as the merchant of record and issues your invoices. Your card details go directly to Polar and never pass through our website. The final price, including any tax, is shown on Polar's payment page before you pay. There are no hidden fees.
Automatic renewal
Your subscription renews automatically at the end of each month or year, at the price of your plan, and the payment is taken from the card you used, until you cancel. If we ever change the price of your plan, we will tell you before it applies to your next renewal.
How to cancel
- Log in and open your account page.
- Press Manage billing. This opens Polar's secure billing page.
- Choose to cancel your subscription.
You can cancel at any time. Your subscription stays active until the end of the period you have already paid for, and you will not be charged again. Until that date, you can turn renewal back on from the same page.
Refunds
Because you keep full access until the end of the paid period, we do not refund the unused part of a month or year when you cancel.
If you were charged by mistake, for example charged twice for the same period, email billing@dietidesk.com and we will correct it. Nothing in this policy limits any right you have under the consumer protection laws that apply to you.
Subscribing during the free trial
If you subscribe while your free trial is still running, the paid plan starts straight away and the first payment is taken at that moment. The remaining trial days are not added to the paid period.
Deleting your account
If you delete your account while you have a paid subscription, your subscription is cancelled immediately and the remaining paid period is not refunded. If you only want to stop paying, cancel your subscription instead and keep your account until the paid period ends.
Deleting your account never touches the patient files on your own computer. Polar keeps its own records of your payments and invoices, as tax law requires of the seller.
When a subscription ends
When a subscription ends and is not renewed, the app switches to read-only mode. Your files stay on your computer and are never deleted. You can subscribe again at any time from your account page.
Payment problems
If a renewal payment fails, your account page shows a warning and an Update card button that opens Polar's billing page. Polar may try the payment again for a short time. If it still fails, the subscription ends and the app switches to read-only mode.
Changes to this policy
If we make a material change to this policy, we will email account holders and show a notice on the website at least 14 days before it takes effect. The version number and effective date are at the top of this page.
Contact
Questions about payments, invoices or refunds: billing@dietidesk.com. This policy is part of our Terms of Use.